Terms of Service

Who provides this service

Rieda is built and run by Zigmas Vadapalas, a sole trader based in Germany. There is no company behind it — one person writes the code, answers the email and takes the decisions.

Full provider details, including the postal address, are on the Legal notice page. Contact: hello@rieda.app.

Because the operator is established in Germany, German and EU law shape parts of this agreement even though the service currently plans routes in the United States. Where EU or German consumer law gives you a stronger right than anything written here, that stronger right applies.

What the service does, and does not, promise

Rieda generates suggested cycling routes from open map data (OpenStreetMap). Suggestions may be incomplete, out of date or wrong. They do not replace local knowledge, road signage or traffic law.

The service is provided as it is, without any promise that a route is safe, legal, rideable or suitable for you. We do not warrant that it will be uninterrupted or error-free.

Liability: we are fully liable for injury to life, body or health, and for damage caused intentionally or by gross negligence. For ordinary negligence we are liable only where an obligation essential to the contract is breached — the kind of duty you must be able to rely on for the agreement to work at all — and then only for the loss typically foreseeable in a contract of this kind. All other liability is excluded. Nothing here limits liability under mandatory law, including the German Product Liability Act.

This clause reflects how German law actually allocates risk (§§ 276, 309 BGB), rather than the blanket US-style disclaimer that a German court would strike out as ineffective. It has not been reviewed by a lawyer and should be before real money flows.

Riding on public roads is done at the rider's own risk. Surface, rideability and legal access of any route are not guaranteed.

Accounts

An account is required to plan routes. Accounts are held with our identity provider; you are responsible for keeping access to your own email.

Use the service as a cyclist would: plan rides, adjust them, export them. Do not attempt to extract the route database in bulk, resell generated routes as a competing service, circumvent the free-tier allowance, or use automated clients against the API.

Accounts that do those things may be suspended. Where the reason is not an immediate risk to the service, we will say what the problem is and give you a chance to stop first, because a silent lockout of somebody who has paid is not an acceptable way to behave.

You may close your account at any time from Account → Your data. Deletion is immediate and removes your saved routes with it.

Subscriptions, billing and refunds

The free tier includes a monthly allowance of planned or adjusted routes. Paid plans are billed through Paddle, which acts as merchant of record and issues the receipt.

Paid plans renew automatically — monthly plans every month, annual plans every year — at the price shown when you subscribed, until you cancel. You may cancel at any time through the billing portal linked from your account page; cancellation stops the next renewal and leaves your access running to the end of the period you have already paid for. We do not pro-rate part-months.

Before an annual plan renews, Paddle sends a reminder to the email on the account. Price changes are notified at least 30 days in advance and never apply to a period already paid for; if you do not want the new price, cancel before it takes effect.

Refunds: if the product has not done what it promised, ask and we will refund it. This is deliberately broader than the law requires, and it is easier to honour than to argue about.

Coverage, and refunds outside it

Route planning currently covers the United States only. Riders elsewhere may join the waiting list; joining it is not a promise of a launch date.

If you purchase a subscription from outside the covered area, we refund it in full on request, without questions. This is a stated policy and not a placeholder: the product cannot plan a route for you, so the money is not ours to keep. Email hello@rieda.app and the refund is issued through Paddle.

Nothing here limits any statutory right you may have. Buyers in the EU and UK also hold a 14-day withdrawal right for digital services, which applies regardless of this paragraph.

Changes to these terms

If these terms change in a way that affects your rights or what you pay, we will email the address on your account at least 30 days beforehand and put the date at the top of this page. Continuing to use the service after that counts as accepting the change; if you would rather not, cancel before it takes effect and we will refund the unused part of any period you have paid for.

Corrections that do not change anything substantive — a typo, a clearer sentence — are made without notice.

Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer, this choice cannot deprive you of the protection of the mandatory law of the country you live in — including, for riders in the United States, the consumer protections of your own state. Consumers may bring proceedings in the courts of their place of residence.

This is the clause where a lawyer is worth the money, because it decides where a dispute is fought and a solo operator cannot afford to fight one abroad.